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Terms & Conditions

The General Terms and Conditions of the Online Store are compiled in accordance with the Consumer Protection Act (ZVPot-UPB1), with the recommendations of the Chamber of Commerce and Industry and international codes for e-business.

Hiper Trade's online store is managed by Goran Jandrić, s.p..

Upon registration in the online store system, the user acquires a user name that is identical to his e-mail address and password. The user's username and password are clearly defined and linked to the information entered. After registration, the visitor becomes a user and acquires the right to purchase.

Accessibility of information:

The Tenderer undertakes to always provide the buyer with the following information:

1.identity of the company (name and place of business)

2. Contact addresses that enable fast and effective communication (e-mail, phone)

3. essential characteristics of goods or services (including after-sales services and guarantees)

4. the availability of products (any product or service offered on the website should be accessible within a reasonable time)

5. the conditions of delivery of the product or the execution of the service (manner, place and deadline of delivery)

6. All prices must be clearly and unambiguously determined and must be shown or already contained in taxes and transport costs. All prices are in EUR (Euro).

7. the mode of payment and delivery

8. The complaint procedure must be discontinued, including all contact details of the contact person or the customer service department

Method of payment:

In the online store we offer you the following payment methods:

    with cash
    after delivery
    according to the budget


We can cancel any further orders for the buyer who ordered the product and did not accept it.


    Prices are valid at the time of the award and do not have a predetermined validity.

Purchase procedure:

1.Registration of a new user

At the first purchase, the system warns you to register a new user. Registration is required. When registering, you need to enter all the necessary information, and therefore the buyer confirms that it is over 18 years old.After each subsequent purchase, only the e-mail address and password are used for logging into the system.

2. Purchase of the product

Sokzi's entire purchase is guided by the system. Required fields must be filled in, otherwise the purchase is not possible. Once you have completed the purchase, you will be notified of the contents of the purchase by e-mail.

3.Small shipped

We commit ourselves to packing goods in the promised deadline, sending them out and we will notify you by e-mail.

You can cancel the order before receiving a shipment notification.


Items are warranted. The warranty is valid taking into account the instructions and when submitting an invoice. The warranty information is also provided on the product presentation page. If there is no warranty information, the article has no warranty or information is not known at this time. In the latter case, the buyer can contact the provider who will provide up-to-date information.


Packing costs are borne by the buyer.


We undertake to deliver the goods or services at the agreed time. The deadline for delivery of the ordered products is 1-12 days from the date of receipt of the order. Delivery costs are charged on the Pošta Slovenije and GLS list price list and are covered by the customer or the customer. buyer.


The user may contact the provider via means of distance communications only if the latter explicitly does not object.


At its best, the provider tries to ensure the up-to-date and correctness of the information published on its pages. Nevertheless, the features of the articles, their availability and price may change so quickly that the provider fails to correct the information on the web pages. In this case, the buyer will notify the buyer of the changes and allow him to cancel the order or replace the ordered item.


Replacement of originally packaged, undamaged and unused products is only possible upon submission of the original invoice within 8 days for physical purchases and within 14 days for online purchases.

Complaints and Disputes:

The provider respects the applicable consumer protection legislation. The bidder must set up an effective complaint handling system and identify the person with whom, in case of problems, the customer can connect by telephone or by e-mail. The complaint procedure must be available on the website, easy to use and confidential. Within five working days, the Bidder must confirm that he has received the complaint, inform the buyer, how long he will deal with it, and keep him informed about the progress of the procedure. The provider is aware that the essential characteristic of the consumer dispute, at least in terms of judicial resolution, is the disproportion between the economic value of the claim and the costs arising in the resolution of the dispute itself. This is also the main obstacle for the consumer not to initiate a dispute before a court. Therefore, the provider strives to do his best to resolve any dispute by mutual consent.